Shipping policy

PAX Scrubs is a small business and a labour of love run by myself (Frankie), Anuj, and Moiz. We passionately manage this project during evenings but are ultimately doctors balancing clinical duties. We deeply appreciate your support for our unique venture.

Once your order is shipped, you'll receive a confirmation email and this email will contain your tracking code. Feel free to track your package using the provided code.

All orders are dispatched in 2–4 working days.

UK delivery

UK: £4.95
Free UK shipping if you spend over £85

International delivery: European Union (including Ireland), United States, Canada and Australia

Available shipping options, charges and estimated transit times are displayed at checkout in your local currency. EU shipping rates are calculated for the available FedEx International Connect Plus and DHL Express Worldwide services; the United States, Canada and Australia use Managed Markets Standard and Express flat rates where available. Orders to these destinations processed through Managed Markets include applicable duties and taxes in the checkout total, with no additional import duties or taxes payable on delivery.

UK prices include applicable UK VAT. International taxes and duties are handled as described above and shown at checkout.

For embroidery

Extends delivery fulfilment by approximately 2 weeks.

International orders and import charges

International orders are dispatched from the United Kingdom.

For destinations or orders outside the Managed Markets arrangements described above, any duties and taxes collected at checkout will be shown before you pay. Where import charges are not included or collected at checkout, destination-country import VAT, customs duty, postal handling and clearance fees may be payable by the recipient. These charges are set by the destination country or delivery provider, are separate from the delivery fee paid to PAX Scrubs, and cannot be confirmed by us in advance.

Returns and exchanges, including the EU right of withdrawal and customer-paid change-of-mind return postage, are explained in our Returns & Refunds Policy. UK customers should continue to use our UK returns portal.

Refused and uncollected international parcels

If a parcel is refused, not collected or returned because the recipient does not pay an import charge that was disclosed before purchase, we will normally process any refund after the parcel has been returned to and inspected by PAX Scrubs.

Where permitted by applicable consumer law, actual return-to-sender charges incurred by PAX Scrubs may be deducted from the refund. Any deduction will reflect the actual cost incurred and will be explained to the customer.

This does not affect statutory rights relating to late delivery, faulty goods or charges that were not properly disclosed before purchase.

Delayed international deliveries

International delivery times are estimates and may be affected by customs processing. Unless a different delivery period has been agreed, goods will be delivered without undue delay and normally within 30 days.

If an order is delayed, please contact sales@paxscrubs.com. Where required by applicable law, customers may provide a reasonable additional delivery period. If delivery is not completed within that period, the customer may terminate the contract and receive the refund required by law.

Customer cooperation

Customers must provide reasonable information in their possession that is necessary to investigate or recover a shipment, including tracking information and copies of postal or customs notices.

Customers must notify us promptly if a cancelled or refunded parcel is subsequently delivered and must retain it while return arrangements are provided. Failure to provide information may delay our carrier investigation but does not remove any statutory consumer rights.

Thank you for your understanding and continued support.